Stay in the know! This page is your go-to source for everything new, improved, and polished in CommunityPass. We update it throughout the month, so check back often.

July 2026

We shipped two rounds of fixes this month and a big release on July 29 — including the launch of Flexible Families for Early Access participants.

What's New

Flexible Families — Early Access

We're excited to share that Flexible Families released at the end of this month! This release delivers the full connected adult experience, including:

A dedicated limited-access homepage for connected adults
Ability to view current registrations and calendar events for the individuals they're connected to
Ability to view and pay outstanding balances on behalf of a family
Secure login recognition so connected adults get the right experience from the moment they sign in

This feature will initially be available to organizations participating in our Early Adopters Program. Interested in being one of the first? SIGN UP HERE

Chargeback Settlement Email Alerts (Released July 1)

Administrators can now receive automatic email notifications the moment a chargeback or chargeback reversal is processed. Stay on top of payment disputes without having to check the system manually — the alert comes straight to you.

Improvements

Report Downloads Now Export as Native Excel Files (Released July 29)

We've upgraded Before & After Care reports and the Form Response Report (Perpetual Seasons) to download as true Excel (.xlsx) files instead of CSV. No more formatting headaches or extra steps to get your data looking right — it opens clean and ready to use.

Security Enhancements (Released July 29)

We've addressed several security vulnerabilities identified in our annual security audit. These updates run quietly in the background to keep your data and your community's data safe.

Clearer Payment Error Messages (Released July 1)

When a payment retry is attempted with updated information, the error message displayed was technical and confusing. We've rewritten it to be clear and actionable so staff know exactly what's happening and what to do next.

Fixes

Resolved July 29

Resolving an issue with a custom receivables aging report where data was not displaying correctly.
Resolving an issue where an error was occurring when canceling a group membership renewal on the public site.
Resolving an error that was occurring when saving certain program configurations.
Resolving an issue where the Requirements Queue was displaying requirements for programs that families had already withdrawn from.
Resolving an issue where multi-select filter values in the catalog were not being retained after generating a report or refreshing the page.

Resolved July 16

Resolved an issue affecting ID card functionality for multiple organizations. This was a configuration issue on our infrastructure side that has been identified and corrected.

Released July 15

Resolved an issue where registering for a waitlist program multiple times across separate transactions was causing unexpected behavior.
Resolved an issue where participants on a waitlist were incorrectly appearing as available for check-in in Center Manager, Center Kiosk, and Front Desk.
Resolved an issue where administrators were unable to complete payment on the Confirm Registration page when a cart included a mix of payment plan and non-payment plan programs.
Resolved an issue where custom payment report data was not calculating or displaying correctly.
Resolved an issue where the "Add to Cart" option was still displaying for programs that had reached capacity.
Resolved an issue where custom validation was not functioning as expected for certain program configurations.

Resolved July 13

Resolved an issue that was causing critical errors and transaction processing delays for certain organizations. Our team identified a degraded server instance as the root cause, replaced it, and is continuing to investigate related areas to further improve system reliability.

Released July 1

Resolved an issue with rolling membership statistics not displaying correctly in certain reports.
Resolved an error that was occurring when voiding a credit card charge on a point-of-sale transaction.
Resolved an issue where program dates and times were not displaying correctly in certain views.
Resolved an issue where the text recipient selection modal in Mass Messaging was missing proper formatting and had unclear field labels.
Resolved an issue with custom fee report data not calculating correctly.
Resolved an issue where automatic payments were not processing correctly in certain configurations.
Resolved an issue where guest purchases were incorrectly appearing on a family's account.