New additional Chargeback and Chargeback Reversal processing for organizations using TogetherPay or Stripe!
When a Chargeback is reported for an organization, a refund will be created in CommunityPass for the disputed amount. The refund will be applied to the family’s season balance to reflect the loss of payment. The refund record created will be designated as a Chargeback, and the View Refund page will display all related chargeback information including information and links to the original payment and any reversal payment.
If a Chargeback dispute is won, a payment will be created in CommunityPass for the disputed amount. The payment will be applied to the family’s season balance. The payment record created will be designated as a Chargeback Reversal, and the View Payment page will display all related chargeback information including information and links to the original payment and chargeback refund.
The Togetherpay Statement tile has been enhanced to include additional chargeback information. The Settled Payments page will now link directly to the Chargeback Refund or Chargeback Reversal Payment, instead of to the original payment. And both the Chargebacks Report and the Chargeback Status report now have additional details and improvements.
Note that for Chargebacks created prior to these enhancements, the chargeback information is displayed on the original payment, however there is not a related refund record created and applied to the family balance. Likewise a reversal would display on the original payment, however there is not a related payment record created and applied to the family balance. The Togetherpay Statement reports will include all chargebacks, but those created prior to these enhancements will only have links to the original payment (as no CommunityPass refund nor payment was created).